Map your estate and enable VPS
Spaces works with your existing tools and workflows, so you can use an existing 3D scan or capture a new one, then connect it to a VPS provider such as MultiSet or Immersal for precise indoor positioning.
Set up in days. Updated in minutes.
Accessed in seconds.
Zapworks Spaces is the easiest way to deploy reliable, app-free indoor navigation for shopping centres and commercial real estate. You can roll it out without pulling in your IT team, maintain it without developer support and every shopper, retailer, and member of staff can access it instantly via a QR code or link without having to download an app.
Easy to deploy
No beacon hardware, no Wi-Fi upgrades, no development sprints. Your marketing or facilities team goes from spatial scan to live navigation in days.
Easy to maintain
When a tenant changes unit or a new store opens, you can make updates in the no-code editor and publish them instantly. No developer, reprint, or redistribution required.
Easy to access
Shoppers and staff can navigate via QR code or link. Spaces is also screen-reader compatible and gives voice-guided directions for blind, low-vision and wheelchair users.
Help every shopper find exactly what they came for
Zapworks Spaces gives shoppers, retailers and centre staff one shared way to move through a large development. Fewer missed visits, fewer directions requests at the information desk, and searchable routes to every unit and service point.
Make every retailer, restaurant and service point searchable
A shopper who cannot find the retailer they travelled to see leaves frustrated. In a multi-floor development with hundreds of units, that is a daily occurrence without reliable wayfinding. Zapworks Spaces makes every retailer, restaurant, service point, and facility a named, searchable destination.
Keep navigation current as your estate changes
Tenants leave. New retailers open. Food court layouts shift. A printed directory or static kiosk is out of date before the ink dries. When a retailer changes unit, update the destination in the no-code editor and the change goes live immediately. No developer, no reprint, no redistribution required.
Make your development accessible to every visitor
Static signage and kiosks rarely meet screen-reader or tactile needs, and accessible route information is often missing entirely from a centre directory. Spaces delivers screen-reader-compatible guidance, voice-friendly turn-by-turn directions and prompts for lifts, escalators and accessible corridors. Every visitor uses the same navigation, not a separate accessibility mode.
More tools for shopping centres and commercial real estate
Searchable retail destinations
Every retailer, restaurant, service area, and click-and-collect point is named, categorised, and findable by search across every floor of your development.
Accurate, multi-language support
Add destination names and navigation content in multiple languages to welcome international visitors and support diverse catchment populations.
App-free visitor navigation
Visitors navigate via QR code or link — no download, no registration, no friction at the entrance. Works across iOS and Android smartphones and tablets.
Contractor and staff access
Map back-of-house destinations as restricted areas, visible only to authorised users through login-protected access. Contractors navigate independently to plant rooms and service areas without an escort.
Accessible navigation built in
Screen-reader-compatible guidance, voice-friendly directions, and prompts for lifts, escalators, and accessible corridors — one shared experience for every visitor.
Instant, no-code updates across devices
When a retailer changes unit, a new tenant opens, or a layout is reconfigured, estate teams update in the editor and changes go live immediately. No developer required.
Designed for the operational demands of managed estates
Zapworks Spaces is built to meet the security, access control, and data governance requirements of commercial property owners, estate managers, and centre management teams.
Protect sensitive estate data
Your development map shows unit configurations, service routes, and access-sensitive areas. Navigation data is never cached on end-user devices, supporting GDPR compliance. Private hosting options keep your estate layout and routing data off shared infrastructure entirely.
Control who navigates where
Shoppers should not reach plant rooms, service corridors, or back-of-house facilities. Zapworks Spaces supports public navigation for visitor-facing areas and SSO-protected access for contractors and facilities staff, managed through your existing identity provider.
Deploy estate-wide without IT overhead
Spaces requires no beacon hardware, no network infrastructure changes, and no development resource to maintain. Estate teams manage destinations, routes, and access rules in the no-code editor. When layouts change, updates go live immediately without raising a ticket.
How estate and centre management teams deploy Zapworks Spaces
From scan to shareable link in days, not months.
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Add destinations and access rules
Use Spaces remotely via a web browser on desktop or on the ground using your smartphone to add every searchable destination: retailers, restaurants, and restricted back-of-house locations
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Publish and keep it current
Share navigation via QR codes at entrances and in tenant communications. When a retailer changes, a unit is vacated, or a layout shifts, update in the editor and go live immediately. No reprint and no developer.
Frequently Asked Questions
Everything you need to know about indoor navigation for commercial real estate.
What is shopping centre wayfinding?
Shopping centre wayfinding is the system that helps visitors navigate from an entrance to a specific retailer, service point or facility within a large retail or mixed-use development. Modern wayfinding systems deliver this on mobile, either through an app or, increasingly, through app-free web navigation that starts from a QR code or link. Zapworks Spaces delivers this without an app download, managed by your estate or centre management team through a no-code editor.
Does Zapworks Spaces require an app download?
No. Visitors access Spaces navigation from a QR code or link, so there is no app to download or install. This matters for shopping centres and managed venues where most visitors are one-time or infrequent, and where app download rates for single-visit navigation are consistently low. App Clip support is available on iOS if preferred. Nothing needs to be provisioned per visitor and there is no version to manage.
How does Zapworks Spaces handle tenant changes and layout updates?
Destinations are managed through a no-code visual editor. When a retailer changes unit, a new tenant opens or a layout is reconfigured, estate management teams update the relevant destinations directly. Changes go live immediately. There is no republishing process, no development dependency and nothing to redistribute to visitors already holding a QR code or link.
Can Zapworks Spaces support both public visitor navigation and restricted access for contractors?
Yes. Zapworks Spaces supports public navigation for visitor-facing destinations and login-protected navigation for restricted areas including plant rooms, service corridors and back-of-house facilities. Access control integrates with enterprise SSO providers where required. Both modes are managed within the same deployment.
Does Zapworks Spaces work across multiple floors and buildings?
Yes. Spaces models multi-floor navigation including lifts, escalators, stairs and ramps. Routes are calculated across floor transitions based on the walkable areas you define. For multi-building estates, each building or phase can be mapped as a separate Space while sharing the same management infrastructure.
How does Zapworks Spaces support accessible navigation in a shopping centre?
Spaces provides a single navigation environment for ambulatory, wheelchair-using, blind and low-vision visitors. Accessible routes are configured within the standard space, so there is no separate accessibility mode to maintain. The interface is screen-reader compatible and supports voice-guided directional navigation, with prompts for lifts, escalators and accessible corridors. Step-free routes are configured during setup and should be validated on site before launch.
Does Zapworks Spaces require beacon or hardware installation?
No. Spaces uses a Visual Positioning System rather than BLE beacons, so there is no hardware installation, no hardware maintenance schedule and no battery replacement overhead. For a large multi-floor estate this reduces the operational cost of running indoor navigation compared with beacon-based systems. VPS is connected during setup through a supported partner and is a required configuration step.
What data does Zapworks Spaces collect from visitors?
Navigation data is not cached on end-user devices in standard deployments. No personal data is collected from visitors navigating from a QR code or link. Private hosting options are available for operators with data sensitivity requirements, keeping estate layout and routing data off shared infrastructure.
