Last updated: 8th July 2026
The Zapworks Spaces application (the "App") functions as a navigation tool which allows you to navigate around locations and to points of interest (POI). The App may also provide access to immersive experiences connected to POI.
We want you to get the most out of the App and would ask you to please be aware of the following when using the App:
Our Zapworks Spaces product is inclusive by design and the App is compatible with the accessibility features of your device. Some locations that use the App may include additional accessibility annotations to aid navigation for blind/partially sighted users, or a telephone number that you can call to reach an assistant.
We require users of our Zapworks Spaces application to agree to the following terms of use (the "Terms") as a condition of using the App. These Terms form part of a legally binding agreement between you (the user) and us (Zappar Limited). Our contact details can be found at the end of these Terms.
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE APP. BY USING THE APP (OTHER THAN TO READ THESE TERMS OF USE FOR THE FIRST TIME) YOU ARE AGREEING TO COMPLY WITH THESE TERMS, WHICH MAY CHANGE FROM TIME TO TIME. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, DO NOT USE THE APP.
THE TERMS CONTAIN CERTAIN DISCLAIMERS AND EXCLUSIONS AND LIMITATIONS OF OUR LIABILITY TO USERS OF THE APP. THESE TERMS CAN BE FOUND IN SECTIONS 9 AND 10 BELOW AND ARE EXPRESSLY BROUGHT TO YOUR ATTENTION.
NO CLASS ACTIONS. YOU MAY ONLY RESOLVE DISPUTES WITH ZAPPAR LIMITED RELATING TO THE APP OR THESE TERMS ON AN INDIVIDUAL BASIS AND AGREE THAT YOU WILL NOT BRING A CLAIM IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. CLASS ARBITRATIONS, CLASS ACTIONS, PRIVATE ATTORNEY GENERAL ACTIONS AND CONSOLIDATION WITH OTHER ARBITRATIONS ARE NOT ALLOWED.
We may update these Terms at our sole discretion from time to time. Updates take effect when published (see the "last updated" date above). By continuing to access or use the App after an update is published, you agree to the updated Terms.
The App may not be available in all countries or at all locations. We reserve the right to discontinue the App, in whole or part, at any time.
Subject to these Terms, we grant you a limited, worldwide, non-exclusive, non-transferable, revocable, license to access, perform, display, interact with, and use the App on your device.
You must not, and must not authorize any third party to, in whole or in part, except as expressly authorized by us:
(i) copy the App;
(ii) reverse engineer, decompile, modify, translate or disassemble the App;
(iii) sell, rent, sublicense, distribute, disclose, publish, assign or otherwise transfer any rights in the App without our prior written consent;
(iv) modify, or create derivative works based upon, the App;
(v) permit any third party to benefit from the use or functionality of the App via a timesharing, service bureau or similar arrangement;
(vi) remove any proprietary notice or branding from the App;
(vii) exploit the App or do anything which adversely affects our right, title or interest in or to the App; or
(viii) engage in any conduct that restricts or inhibits any other user from using or enjoying the App.
We reserve the right in our sole discretion and at any time to terminate or suspend and/or block your use of the App for any reason including if you have failed to comply with these Terms. You agree that we are not liable to you or any third party for any termination or suspension or for blocking your use of the App.
Any suspension or termination shall not affect your obligations to us under these Terms. The provisions of these Terms which by their nature should survive the termination of the agreement shall survive including, but not limited to, the intellectual property rights of Zappar Limited or our licensors, indemnities, releases, disclaimers, limitations on liability, provisions related to choice of law, and all of the provisions in the section titled "Miscellaneous".
Title and ownership of all proprietary rights, including any copyright, design right, patent, trade secret, trademark or other intellectual property rights, in and to the App, and any copies thereof, is and will at all times remain the property of Zappar Limited. Zappar Limited retains all right, title and interest in and to the App that are not specifically granted to you in these Terms. You acknowledge that the source code underlying the App is our confidential and proprietary information.
The App may provide a link to, integrate with or provide access to software, products and services that are not controlled or operated by Zappar. We are not responsible for any aspect of these third party services, including their content, legality, reliability and performance. You may need to accept the terms of use of a third party service before you can use the App. Please read the terms of use and any privacy notices that accompany these third party services before you use them.
You shall indemnify and hold harmless Zappar Limited and our employees, directors, contractors and licensors (each an "Indemnified Party") from and against any and all losses, liabilities, claims, actions, proceedings, damages, costs and expenses (including court costs and legal fees) whether direct, indirect or consequential and including any economic loss or other loss of profits, business or goodwill ("Claims") suffered or incurred by us or any other Indemnified Party as a result of any of the following matters:
(a) your use of the App;
(b) any content you generate with the App; and
(c) any breach by you or anyone acting on your behalf of these Terms.
ZAPPAR LIMITED PROVIDES THE APP TO YOU SOLELY ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND EXPRESSLY DISCLAIM ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT THE APP WILL BE ERROR-FREE, OR FREE FROM INTERRUPTIONS OR OTHER FAILURES OR THAT THE APP WILL MEET YOUR REQUIREMENTS NOR DO WE WARRANT THE ACCURACY OR RELIABILITY OF THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE APP.
ZAPPAR LIMITED IS NOT RESPONSIBLE FOR AND WE DISCLAIM ALL LIABILITY FOR EACH OF THE FOLLOWING:
(i) any third party mapping services or virtual positioning system on which the App relies;
(ii) the mapping of locations used with the App;
(iii) the configuration or layout of a location including the placing of POIs within the location; or
(iv) any content, advice or information that is made available to users through the App.
ZAPPAR LIMITED IS NOT RESPONSIBLE FOR AND WE DISCLAIM ALL LIABILITY FOR ANY OF THE PHYSICAL LOCATIONS AT WHICH YOU USE THE APP, INCLUDING ANY HEALTH AND SAFETY MATTERS. SUBJECT TO SECTION 10A BELOW, WE DISCLAIM ALL LIABILITY FOR PERSONAL INJURY OR ANY LOSS OR DAMAGE TO PROPERTY THAT YOU MAY SUFFER OR INCUR AT ANY LOCATION AT WHICH YOU USE THE APP.
Some jurisdictions do not allow some of the foregoing disclaimers, so some of these disclaimers may not apply to you.
A. Nothing in these Terms limits or excludes Zappar Limited's liability for any of the following matters: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability of Zappar Limited which may not be limited or excluded by applicable law, including where applicable your statutory rights as a consumer.
B. Subject to Section 10A, in no event will Zappar Limited, its employees, directors, shareholders, affiliates or licensors be liable to you for any lost profits, lost or corrupted data, loss of business, goodwill or reputation, losses suffered by third parties or for any consequential, exemplary, punitive, indirect, incidental or special damages of any kind, even if Zappar Limited has been advised of the possibility of such damages.
C. Subject to Section 10A, in no event will the total cumulative liability of Zappar Limited, its employees, directors, shareholders, affiliates and licensors arising under or in connection with this agreement or your use or inability to use the App from all causes of action of any kind, including tort, contract, negligence and strict liability, exceed the sum of £100 GBP.
D. The exclusions and limitations of liability in this section shall apply notwithstanding any failure of essential purpose of any remedy. You acknowledge that if it was not for these exclusions and limitations we would not have agreed to provide the App on its current terms of use and accordingly these exclusions and limitations form an essential part of the commercial bargain between us.
(i) Amendments. Except as allowed by Section 1 (Updates to these Terms), these Terms may only be amended by a written document that has been signed by an authorised representative of Zappar Limited.
(ii) Assignment. You may not assign, transfer, sub-license or delegate any of your rights or obligations under these Terms to any other person. We may assign our rights under these Terms to another legal entity or business where we reasonably believe your rights will not be adversely affected.
(iii) Entire Agreement. You agree that these Terms and the other documents referred to in it constitute the entire agreement between you and Zappar Limited regarding the App and supersede all prior agreements, understandings, communications and proposals with respect to the subject matter of these Terms.
(iv) No Reliance on Other Terms. You and Zappar Limited acknowledge and agree that in entering into this relationship neither of us relies on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party hereto or not) relating to the subject matter of these Terms, other than as expressly set out in these Terms, but this provision does not exclude any liability for fraud or fraudulent misrepresentation.
(v) Force Majeure. Zappar Limited shall not be responsible for any breach of these Terms or failure of the App (or part thereof) caused by circumstances beyond our reasonable control, including any Act of God, terrorism, failures or delays in communications, strikes, labour disturbances or slowdowns, actions by hackers, denial of service attacks, failure of internet or mobile connectivity, unavailability of the world wide web, power failure, government action, or any act or failure by you or your employees, agents, or contractors.
(vi) No Injunctive Relief. In no event shall you seek or be entitled to rescission, injunctive or other equitable relief, or to enjoin or restrain the operation or distribution of the App, or exploitation of the services or any content used or displayed through the App.
(vii) No Waiver. If you breach these Terms and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms.
(viii) Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall nevertheless remain valid and enforceable, to the extent they can be given effect without the invalid portions.
(ix) Where used in these Terms the words "includes" and "including" are not limited in any way and mean "includes or including without limitation".
Notwithstanding any conflict of laws principles, these Terms, the provision of the App and all other aspects of the relationship between you and Zappar Limited (including the formation and construction of this agreement and any disputes or claims, whether contractual or non-contractual) shall be governed by and construed in all respects in accordance with English law.
We will try to resolve any disagreements or claims arising out of or related to these Terms or the App (a "Dispute") quickly and efficiently. If you are not happy with the way Zappar Limited deals with any Dispute (including any non-contractual dispute or claim) and you want to take legal action or issue court proceedings in respect of the Dispute, you must do so exclusively using courts located within England.
Notwithstanding this Section, you agree that Zappar Limited shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal action) in any jurisdiction where you reside or have assets.
The Zapworks Spaces application has been developed and is provided by Zappar Limited, a company incorporated in the United Kingdom and registered in Scotland with company number SC394617. Our registered office address is The Cairn, Auchterarder, Perthshire, PH3 1NR, Scotland. We are VAT registered in the United Kingdom and our VAT registration number is GB 108 3635 25.
If you have any questions about the App or these Terms, you can contact us at:
Zappar Limited
The Barley Mow Centre
10 Barley Mow Passage
London, W4 4PH
United Kingdom
Email: contact@zappar.com