ZapWorks Terms of Use

Last updated: 18th December 2019

 

THESE TERMS OF USE (“TOU”) TOGETHER WITH ANY POLICIES OR LEGAL NOTICES THAT WE MAY PUBLISH FROM TIME TO TIME GOVERN YOUR USE OF ZAPWORKS, BOTH FREE TRIAL AND PAID, AND YOUR RELATIONSHIP WITH ZAPPAR LIMITED. PLEASE READ THEM CAREFULLY AS THEY AFFECT YOUR RIGHTS AND LIABILITIES UNDER THE LAW. IF YOU DO NOT AGREE TO THESE TOU, PLEASE DO NOT REGISTER FOR OR USE ZAPWORKS. IF YOU HAVE ANY QUESTIONS ON THE TOU, PLEASE CONTACT LEGAL@ZAPPAR.COM.

PERSONS UNDER THE AGE OF 13 ARE NOT PERMITTED TO USE THE SERVICES EXCEPT WITH THE PRIOR WRITTEN CONSENT OF THEIR PARENT OR SCHOOL. IF YOU ARE UNDER 18 YEARS OF AGE AND REGISTERING TO USE THE SERVICES WE RECOMMEND THAT YOU READ THIS DOCUMENT TOGETHER WITH YOUR PARENT OR TEACHER.

 

 

1. Nature of the services 

 

ZapWorks is a set of proprietary tools and services for building augmented, virtual and mixed reality content for distribution using the Zappar mobile application, a custom app solution provided by Zappar, or Zappar WebAR. Our native mobile applications operate on iOS and Android. The ZapWorks Studio downloadable SDK is currently only compatible with OS X and Windows operating systems. 

For users with a Hobby plan the supply of a zapcode constitutes a supply of “digital content” for the purposes of the right to cancel provided for in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (referred to below as the “Contract Regulations”).

Further information about ZapWorks can be found on our documents site: https://docs.zap.works/

 

 

2. What means what?

 

In these TOU certain words with a Capital letter have a particular meaning. These are listed below:

 

“Account Holder” means the individual, business or organisation in whose name a workspace is registered by Zappar. Where a workspace is created using a business or organisation email (e.g. joebloggs@ABCLimited.com) the Account Holder is the business or organisation you represent. If it is not clear who the intended Account Holder is the final determination will be made by Zappar in its sole and absolute discretion and the name of the Account Holder entered in Zappar’s records will be conclusive.

 

“Authorised User” means, in relation to Business Plans and Educator plans, an employee, contractor, pupil or student of the Account Holder (also known as a “member”) who is for the time being authorised by the Account Holder to access and use the Services via a Login.

 

“Business Plans” are (prior to 11 December 2019) business accounts with Pro or Basic seats and (from 11 December 2019 onwards) Solo, Pro and Enterprise plans.

 

“Business User” means a person who has a Business Plan for the Services. 

 

“Content Trigger” means the mechanism by which content can be activated, including zapcode scanning, QR code scanning, deep links, image look-up and other content triggers.

 

“Education User” means a person who has an Educator plan for the Services.

 

“Login” means, in relation to Business Plan and Educator plans, a single login permitting one individual (a “member”) to access ZapWorks using a ZapWorks Account. Logins may have different access rights attached to them. Logins were previously called “Seats”. 

 

“Permitted Purposes” means (a) for Business Users, any lawful commercial, trade or professional use within any user guidelines published by us; (b) for Education Users, solely for the use and benefit of the School and its pupils or students within the educational context and for no other commercial purpose; and (c) for Personal Users, solely for your own personal entertainment use and not for any commercial, trade or professional purposes whatsoever. For-profit organisations working in the Education sector do not qualify for an Educator plan.

 

“Parent” includes a parent or legal guardian.

 

“Personal User” means a person who has a Hobby plan for the Services.

 

“School” includes schools, school districts and other educational institutions.

 

“Services” means our ZapWorks service and technology together with its related databases, features, functionality, plug-ins, software, SDKs, templates, tools, zapcodes, documentation and web pages including any modifications or updates thereto.

 

“Upload Feature” means a feature of ZapWorks Designer that can be added to a zapcode to enable end users to upload content to an Account Holder’s zapcode.

 

“User” means the Account Holder, or any individual who uses the Services via a Login regardless of whether or not they are the Account Holder.

 

“User Agreement” means the legal contract between Zappar and the Account Holder for the provision of the Services which shall incorporate and be subject to these TOU.

 

“User Content” means any and all animation, documents, images, links, sound files, videos, data, text and other content that a User creates, enters, imports, uploads and/or publishes, distributes, or transmits via the Services.

 

“Virus” means any thing or device (including any software, code, file or programme) which may: (a) prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; (b) prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by rearranging, altering or erasing the programme or data in whole or part or otherwise); or (c) adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices.

 

“you” means you, the person using the Services, or registering as an Account Holder.

 

“your codes” means the zapcodes (standard or custom), QR codes and other types of marker for activating content that you (or your Authorised Users) have generated with your ZapWorks Account.

 

“Zappar” or “we” means Zappar Limited a private limited company registered in Scotland with company number SC394617.

 

“ZapWorks Account” means the account (also known as a workspace) registered with Zappar by which the Account Holder and (where applicable) their Authorised Users access the Services.

 

“ZapWorks Project” means a single augmented, virtual or mixed reality experience that can be launched via user-defined triggers.

 

“Zappar Technology” means Zappar's proprietary augmented reality and image recognition technology on which the Services are based which can be used with images and objects located in the real world to create augmented, virtual and mixed reality experiences displayed on smartphones and handheld devices and unlocked using Content Triggers.

 

“ZapWorks Website” means our website for the Services located at https://zap.works/ 

 

In these TOU:

The words “includes” and “including” are not limited in any way and mean “includes or including without limitation”.

The word “person” includes individuals, companies, corporations, partnerships, limited liability partnerships, co-operatives, associations and other natural and legal persons.

The section and paragraph headings are for convenience only and shall not affect their interpretation. Unless stated otherwise, references to a Section is to a section of these TOU.

Where a conflict, ambiguity or difference exists in the interpretation, wording or meaning of a provision or term in any of our published policy documents, or in any written communication to you, the provision or term contained in the most recent policy document or communication shall apply.

These TOU were originally written in the English language (UK). To the extent any translated version of these TOU conflicts with the English version, the English version controls.

 

 

3. Acceptance of terms

 

Your use of the Services is subject to the following Terms of Use. Creating a ZapWorks Account and/or using the Services is an acknowledgement of, and agreement to be legally bound by the provisions of the TOU. If you do not agree to the TOU, you are not permitted to use the Services. 

 

 

4. Changes to these terms

 

We may, at our sole and absolute discretion, revise, modify or replace these TOU by updating the posting on the ZapWorks Website at any time with or without notice to you. You should visit the ZapWorks Website from time to time to review the current version of the TOU because they are legally binding upon you. If you do not wish to accept the new TOU you should not continue to use the Services. If you continue to use the Services after the date on which any changes come into effect, your use of the Services indicates your agreement to be legally bound by the new TOU.

 

 

5. Opening an account with us

 

5.1 Who is allowed to use the Services?

You are only allowed to use the Services if you meet the following criteria and represent and warrant that you: (a) are 13 years of age or older, or are under the age of 13 and your Parent or School has given permission for you to participate in the Services; (b) are not currently restricted or prohibited from using the Services; (c) will only maintain one Hobby plan at any given time; (d) will comply with these TOU at all times; and (e) agree to provide at your cost all equipment, resources, software and internet access necessary to use the Services.

The individual opening a ZapWorks Account on behalf of a Business User or an Education User represents and warrants that: (a) he/she has full power and authority to enter into and accept these TOU on behalf of the Business User or Education User; (b) the Business User or Education User is a legal entity capable of entering into contractual relations; and (c) using the Services will not violate any other agreement to which the Business User or Education User is a party.

If you do not meet all eligibility requirements outlined in these TOU, or cease to meet them, you are not allowed to use the Services. Zappar also reserves the right, at our sole and absolute discretion, to refuse to accept any request to open a ZapWorks Account or create a login for the Services.

 

5.2 Registration

To use the Services each User will need to register with us by creating a ZapWorks Account, or log-in credentials. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details; so that we can communicate with you effectively. If you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your ZapWorks Account and/or your right to use the Services with or without notice to you.

 

5.3 Password and security

The Account Holder is solely responsible for the activity that occurs on their ZapWorks Account and for keeping their account secure. The Account Holder therefore agrees to: (a) keep (and procure that their Authorised Users keep) their password and other login credentials secure and confidential; (b) not permit others to use their ZapWorks Account unless they are an Authorised User; (c) be responsible for all activity under their ZapWorks Account; (d) refrain from selling, trading or otherwise transferring their ZapWorks Account or Logins to another party except as permitted by the User Agreement; and (e) refrain from charging anyone for access to any portion of their ZapWorks Account. 

 

If you know or suspect that someone else knows your password or has gained unauthorised access to your ZapWorks Account you should notify us immediately by contacting support@zappar.com. If Zappar has reason to believe that there is likely to be a breach of security or misuse of the Services, we may require you to change your user name and/or password or we may suspend your ZapWorks Account or log-in credentials. ZAPPAR WILL NOT BE LIABLE FOR ANY LOSS THAT A USER INCURS AS RESULT OF ANY OTHER PERSON’S USE OF THEIR ZAPWORKS ACCOUNT OR LOGIN CREDENTIALS, WHETHER AUTHORISED OR UNAUTHORISED. 

 

5.4 Inactivity

Zappar reserves the right to remove and/or clear out inactive ZapWorks Projects and inactive ZapWorks Accounts as part of the general housekeeping procedures we periodically carry out to improve the efficiency and performance of the Services. This housekeeping may result in the temporary or permanent removal or deactivation of the inactive ZapWorks Project or ZapWorks Account, and erasure or disabling of all content and data connected or related to it, including User Content. For these purposes each of the following are considered to be inactive: (a) ZapWorks Projects that have not been engaged with for more than 12 months; (b) ZapWorks Accounts that have had no activity on them for 12 months or more, AND no payment has been received during that period, AND no engagements have been recorded against any ZapWorks Project associated with that ZapWorks Account during that period; (c) business or education workspaces that have no active Logins; and (d) business or education workspaces that continue beyond their free trial period and have no active Logins.



 

6. Right to use the Services

 

6.1 Terms of access

Subject to compliance with these TOU, and any directions or guidelines published by us from time to time, Zappar grants the User a personal, worldwide, non-exclusive, non-transferable and limited right unless and until terminated under Section 16 (“Ending the User Agreement”) to do the following solely via your ZapWorks Account or Login (as the case may be) and for the Permitted Purpose: (a) access and use the Services for the development, publication and distribution of your User Content; and (b) use any instructional material of Zappar expressly authorised by Zappar for use with your ZapWorks Project.

 

FREE TRIAL USE. The ZapWorks free trial offers users 30 days to evaluate whether our AR toolkit is right for your business. You must not use the ZapWorks free trial for public facing projects, instead you must switch to a paid plan if you wish to do so. Once your trial is over, all your ZapWorks Projects will be unpublished and your Content Triggers will no longer show content when scanned. We recommend that you upgrade to a plan before your trial is over to ensure that this does not happen. 

 

6.2 Zappar Scanning SDK

If we allow you to evaluate our Zappar Scanning SDK you are permitted to do so under licence solely within a single mobile application (iOS and Android) for internal and non-commercial testing and evaluation of the component’s functionality and suitability for your purposes. Any commercial use of the Zappar Scanning SDK requires a separate paid-for licence. 

 

6.3 Restrictions

The User must not at any time (directly or indirectly) do any of the following: (a) use the Services for any activity or purpose which is illegal, immoral or improper whether in the United Kingdom or elsewhere in the world; (b) modify, adapt, translate or create derivative works based on the Services, the Zappar Technology or zapcodes; (c) reverse engineer, decipher, decompile, disassemble, or attempt to derive any source code for, or any other trade secrets embedded in, the Services, the Zappar Technology or zapcodes; (d) copy (in whole or in part) the Services or the Zappar Technology; (e) charge any person for access to or use of the Services; (f) frame, rent, lease, loan, distribute, resell, sublicense or transfer the Services; or (g) access all or any part of the Services in order to build a product or service which competes with the Services. For clarity, these restrictions do not prohibit Business Users from using the Services and their ZapWorks Projects in connection with the development, creation, marketing, distribution and sale of their own products and services subject to compliance with these TOU and our Fair Use Policy (see Section 14 below).

 

The User must not use in any manner Content Triggers belonging to another User without their express consent and the User must not use Content Triggers within any media or on any materials (whether physical or digital) which do not belong to them unless authorised to do so by the owner.

 

Business Users must not represent Zappar as having approved or endorsed any products or services, or use Zappar’s name or logos on or in connection with any products or services without Zappar’s prior written consent. 

 

6.4 Proprietary notices

The User must not remove, alter or obscure any copyright, trademark or other proprietary rights notice contained in the Services.

 

6.5 Reservation of rights

Zappar retains all right, title and interest in and to the Services, zapcodes and Zappar Technology and all related data and intellectual property rights, except those limited rights to use the Services given in this Section 6. Any content (including software) we provide to you as part of the Services is licensed under these TOU for your use during the term of the User Agreement, and not sold to you. 

 

 

7. Fees, payment and refunds

 

You must pay all fees applicable to your use of the Services in accordance with your pricing plan. In addition, CPE fees will be charged for engagements over and above the number allocated to your plan and for image look-up solutions. You must pay our fees by the date and in the manner described in the invoice, billing agreement or as otherwise notified to you. All sums charged for using the Services are exclusive of taxes, levies or duties (e.g. VAT or other sales taxes) imposed by taxation authorities, and you shall be responsible for payment thereof in addition. Fees are payable in the currency reflected in the relevant invoice or billing agreement.

 

Any fees not paid in full as and when due shall incur interest which shall accrue on such unpaid amounts at an annual rate of 6% commencing on the due date and continuing until fully paid, whether before or after any judgment. We may also suspend your ZapWorks Account and right to use the Services until such time as all overdue payments have been brought up to date.

 

Zappar reserves the right to change the payment terms and pricing for the Services at our sole and absolute discretion by giving notice to you. The amended pricing and/or payment terms will (unless stated otherwise) be effective from the date of that notice and will apply to any fees incurred by you following the effective date of that price change.

 

All payments made on the ZapWorks Website are processed on our behalf by third party payment providers. You accept that Zappar is not responsible for these third party payment providers and their operation or availability. By agreeing to these TOU, you authorise Zappar or our nominated payment provider to make any reasonable and necessary enquiries to validate your ZapWorks Account and financial information. 

 

Zappar reserves the right to monitor your use of the Services (including the number of persons using your Logins, the number of engagements with your ZapWorks Projects, and the content associated with your ZapWorks Account) for the purposes of ensuring that you are using the Services in compliance with the User Agreement and are paying the correct fees for your use of the Services. If our monitoring reveals a discrepancy between the fees you have paid for the Services and the fees actually due then you will pay the difference to Zappar within five (5) days of request.

 

When signing up for the Services as a consumer you agree to our supplying you with access to your zapcodes and any other digital content provided with the Services before the end of the cancellation period provided for in regulation 30(1) of the Contract Regulations. You acknowledge that as a consequence the right to cancel the User Agreement under regulation 29(1) of the Contract Regulations will be lost. Each zapcode generated by the Services is unique and once allocated to a User cannot be re-utilised. 

 

Zappar operates a “NO RETURNS” policy across all our plans and all fees charged for the use of the Services (including any VAT and other taxes charged on the fees) are NON-REFUNDABLE except as required by applicable law. In the case of Personal Users, this policy does not affect your statutory rights as a consumer.

 

 

8. User warranties and indemnity

 

You represent, warrant and undertake that: 

 

 

INDEMNIFICATION. You acknowledge that any breach of these TOU may cause Zappar damage or loss and you agree to indemnify and hold harmless Zappar and its employees, directors and shareholders (collectively, the “Zappar Indemnified Parties”) against any and all liabilities, claims, actions, proceedings, losses, damages, expenses and costs (including court costs and legal fees) whether direct, indirect or consequential and including any economic loss or other loss of profits, business or goodwill which Zappar or any of the Zappar Indemnified Parties may suffer or incur as a result of any of the following matters: (a) your use of the Services, including Content Triggers; (b) your User Content; and (c) any breach by you or anyone acting on your behalf of these TOU.

 

 

9. User content: general rules

 

Strict compliance with the following provisions of Sections 9, 10 and 11 are a condition of the User Agreement. If you make use of the Upload Feature on any of your zapcodes you are responsible for managing your legal relationship with the end users of your zapcodes and putting in place any necessary terms of use and privacy policies. You will ensure that persons uploading content to your zapcodes via the Upload Feature do so in compliance with Section 9, 10 and 11 of these TOU.

 

Users acknowledge that the Services are designed to be accessible via the Internet and Zappar does not guarantee any confidentiality or privacy with respect to User Content. Any User Content that you publish may potentially become visible to anyone who activates the associated Content Trigger(s). Furthermore, due to the nature of the Internet and search engines in particular, User Content may remain on devices or websites not operated or controlled by Zappar even after such User Content has been removed or deleted from our systems. You acknowledge and agree that any User Content published to the Services may become openly available across the Internet.

 

You acknowledge and agree that you and not Zappar are solely responsible for all User Content that you make available through the Services including the content that is uploaded to your zapcodes via the Upload Feature. User Content will not be vetted or edited in advance by Zappar and Zappar exercises no editorial control over User Content. Notwithstanding this, Zappar reserves the right at our sole and absolute discretion (but shall have no obligation) to refuse, suspend access to or remove any User Content available through the Services at any time. We do not need a reason to exercise this right (or to give you prior notice), but we would normally only refuse, suspend access to or remove content if: (a) we deem it to be unlawful or in breach of these TOU; or (b) we receive a complaint about your User Content; or (c) we receive a Court Order requiring its removal from our systems; or (d) the content violates our terms of service with our server provider. User Content that has been removed may continue to be stored by us in order to comply with legal obligations. For details on how we handle complaints about User Content please click on the following link: zap.works/unlawful-content-policy/   

 

While Zappar makes reasonable efforts to ensure that Content Triggers correctly point to the User Content that Users and their end users have assigned to them, you acknowledge that it is your sole responsibility to test and check the correct functionality of all Content Triggers before putting them into use. ZAPPAR ACCEPTS NO LIABILITY WHATSOEVER FOR ANY LOSSES INCURRED AS A CONSEQUENCE OF ANY INCORRECTLY CONFIGURED CONTENT TRIGGERS. 

 

 

10. User content: ownership

 

Subject to the provisions of this Section 10, you or your licensor retain ownership of any and all rights (including intellectual property rights) as you currently have under applicable law in your ZapWorks Projects and User Content. You or your end user retain ownership of any and all rights (including intellectual property rights) as you currently have under applicable law in the User Content uploaded to your zapcodes via the Upload Feature. 

 

So that we can provide you with the Services and distribute your User Content through your chosen publication channels (e.g. WebAR, custom app solution, Zappar mobile application) you grant Zappar and its group companies an irrevocable, worldwide, royalty-free and non-exclusive licence to store, reproduce, adapt and modify (e.g. for technical reasons to enable the content to work on our platform), translate, publish, display, perform, transmit, distribute and otherwise use your User Content and Content Triggers on or through the Services, solely for the purposes of enabling Zappar and its group companies to operate, maintain, make available and distribute the Services in accordance with the User Agreement, including (as applicable) enabling our content delivery platform to (a) put together the final published version of your User Content and (b) provide individuals who activate your Content Triggers with access to your User Content. Your licence includes a right for Zappar or its group companies to make your User Content available and sub-licence its use to our service providers used in connection with the Services (e.g. Amazon Web Services) to the extent necessary to provide you with the Services. The licence granted to Zappar will continue throughout your use of the Services and until an item of User Content has been removed from our systems. This is a licence only – your ownership of your User Content is not affected. You represent and warrant to Zappar that you have (and will continue to have during your use of the Services) all necessary rights, permissions, power and authority to grant the licences contained in this paragraph.

 

 

11. User content: prohibited content

 

You must not during the course of your use of the Services (and shall ensure that end users of your ZapWorks Projects do not) create, enter, import, upload, store, link to, share, publish, make available to the public, distribute or transmit any content or data that:

 

 

ZAPWORKS USER FORM. Specific guidelines on acceptable conduct for forum users can be found here: https://forum.zap.works/guidelines

 

 

12. Privacy and data protection

 

In this Section 12 the expressions “Personal Data”, “Controller”, “Processor” and “process” or “processing” have the meaning given to them by Section 3 of the UK Data Protection Act 2018.

 

You should carefully read our Privacy Notice for ZapWorks before deciding to become a User. The Privacy Notice describes what information, including Personal Data, we may collect from you in connection with the Services and how we use that information. Our Privacy Notice is available at https://zap.works/privacy/ Your use of the Services may also result in cookies and similar technologies being placed on your computer or mobile device. This is explained in our Cookie Notice available at https://zap.works/cookies/ 

 

Except as expressly stated otherwise in our Privacy Notice, the User is responsible for any collection, storage, disclosure and use of, and access to, Personal Data of any person that relates to the User’s use of the Services including any Personal Data contained within the User’s User Content. In particular, it is understood that the Privacy Notice mentioned above does not apply to any Personal Data that the User collects from end users of their ZapWorks Projects in their capacity as a Controller (including Personal Data collected from individuals using the Upload Feature). The User must ensure that they inform their end users of what Personal Data the User collects from end users of their ZapWorks Projects and how the User will use the Personal Data. Use of the Upload Feature is conditional on the User taking responsibility for complying with all applicable data protection and privacy legislation.

 

If Zappar processes any Personal Data on a User’s behalf when providing the Services, the parties record their intention that the User shall be the Controller and Zappar shall be acting solely as a Processor and, in any such case, the following general principles apply:

 

 

Where applicable, the ZapWorks Data Processing Addendum shall apply to the processing of any Personal Data by Zappar on behalf of the User. 

 

 

13. Analytics

 

Business Plans and Educator plans come with Zapalytics our proprietary data dashboard and reporting product. The data collected by our analytics system belongs to us, but you are free to use the reports generated by our data dashboard for your own internal purposes to evaluate your ZapWorks Projects.

 

You must not create an event in ZapWorks that will result in Personal Data being submitted to Zappar’s analytics system. 

 

For an explanation of what information is collected from end users by Zapalytics please refer to the ZapWorks Privacy Notice

 

 

14. Fair Use Policy

 

14.1 General statement

A policy of fair and acceptable usage applies to the Services. This Fair Use Policy applies to everyone who uses the Services. As part of our Fair Use Policy you must not do any of the following:

 

 

You must comply with all directions and specifications we publish concerning the media files that can be imported into the Services e.g. format, type, size, and length. 

 

 

14.2 SPECIFIC RESTRICTIONS ON YOUR USE OF THE SERVICES

AS PART OF OUR FAIR USE POLICY, THE FOLLOWING SPECIFIC RESTRICTIONS APPLY:

 

 

14.3 Consequences of breach

If you breach our Fair Use Policy, or we consider that you are otherwise using the Services in an unfair, excessive or disruptive manner, or otherwise at our sole and absolute discretion, we may (in addition to our rights set out elsewhere in these TOU) place limitations or restrictions on service features otherwise described as “free” or “unlimited”, e.g. we may place additional limits on the number of zapcodes allocated to you; limit the number of interactions with your ZapWorks Project; or limit the type / size of file you or others can import into the Services. We may also place upper limits on hosting of data and data transfer from our content delivery network to end users. 

If you breach our Fair Use Policy, we will normally ask you to correct your behaviour first before taking any action, but we reserve the right not to give notice in the case of deliberate, serious or persistent breaches or misuse of the Services. You understand that breach of the Fair Use Policy may be grounds for immediate termination of your User Agreement and right to use the Services.

 

 

15. Delivery, availability and modification of the services

 

Zappar will begin to make the Services available to the Account Holder and their Authorised Users at the moment of activating the ZapWorks Account. Where an Account Holder opts to use the Services on a free to use basis Zappar only provides those features of the Services that are available on a free to use basis. When the Account Holder starts paid use of the Services Zappar will provide those features of the Services that are available for the type of use paid for, at the moment of receiving payment.

 

Zappar warrants to the Account Holder that (a) we will perform the Services with reasonable care and skill and (where applicable) within a reasonable time; and (b) the Services will conform substantially to the technical documentation published at  https://docs.zap.works/ We make no promise that the Services will meet your requirements; nor do we guarantee the level of activity that your ZapWorks Projects will generate, such as the number of scans you will get. We do not guarantee that the Services will be fault-free or offer constant, uninterrupted access. If a fault occurs with the Services you should report it to support@zappar.com and we will attempt to correct the fault as soon as we reasonably can.

 

Your access to the Services may occasionally be suspended or restricted to allow for repairs, maintenance, updates or the introduction of new facilities or services. If this happens, we will attempt to restore the service as soon as we reasonably can.

 

The Services will change over time and we may require you to accept updates to the Services. From time to time we may require you to update your software to continue to use the Services. Zappar may perform these updates remotely including to any ZapWorks software installed on your device. We also reserve the right to modify, update or discontinue (temporarily, or permanently) the Services (or any aspect thereof); impose limits on certain aspects of the Services; and/or restrict your access to parts or all of the Services. This right may be exercised at any time and with or without notice to Users. 

 

BETA SERVICES. Zappar may provide features or products that we are still testing and evaluating. These products and features are identified as alpha, beta, preview, early access or evaluation (or words or phrases with similar meanings) (collectively, "Beta Services"). Notwithstanding anything to the contrary in these TOU, the following terms apply to all Beta Services: (a) you may use or decline to use any Beta Services; (b) Beta Services may not be supported and may be changed at any time without notice to you; (c) Beta Services may not be as reliable or available; (d) Beta Services have not been subjected to the same security measures and auditing to which the final released version of the Services have been subjected; and (e) ZAPPAR SHALL HAVE NO LIABILITY ARISING OUT OF OR IN CONNECTION WITH BETA SERVICES - USE IS AT YOUR OWN RISK. 

 

 

16. Ending the User Agreement

 

ZapWorks plans/ subscriptions will continue in force unless and until terminated in accordance with the provisions of these TOU. All ZapWorks plans will automatically renew at the end of the billing cycle, unless the Account Holder gives notice to Zappar to cancel the plan before their subscription renews. 

 

Zappar may, in our sole and absolute discretion, immediately suspend or terminate the User Agreement and your access to and use of all or any aspect of the Services with or without notice and for any reason, including (a) if you breach any of your obligations under these TOU; (b) if Zappar is required to do so by law or through an order of any competent authority; or (c) Zappar permanently discontinues the Services. Suspension of the Services does not affect your obligations to us under these TOU. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating the User Agreement and may be referred to the appropriate law enforcement authorities.

 

The Account Holder may cancel the User Agreement and their ZapWorks Account for any reason at any time by giving us written notice which shall take effect upon the date we receive your notice at our address given below. If you do cancel your ZapWorks Account, and you are a Business User or Education User, your plan will be charged for the remainder of the billing cycle (monthly or annual) that you are currently in and your ZapWorks Account and your Logins and content will be disabled at the end of the current billing cycle. 

 

 

17. What happens when the User Agreement ends?

 

Upon cancellation or termination of the User Agreement by Zappar or the Account Holder, regardless of the reason:

 

 

The cancellation or termination of the User Agreement shall be without prejudice to the provisions of this Section 17 and to any rights either of us may have accrued by, at or up to the date of such cancellation or termination.

 

 

18. Ownership of the Services and trademarks

 

The User acknowledges and agrees that Zappar and/or its licensors own all title, ownership rights and intellectual property rights in and to the Services, Zappar Technology, Zappar mobile application, Zappar Scanning SDK, Zappar WebAR and zapcodes (collectively, the “Zappar IPR”). Except as expressly stated herein, these TOU do not grant the User any rights to, or in, any patents, copyrights, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the Zappar IPR. 

 

Zappar is the sole and exclusive owner of the ZAPPAR Logo, ZAPWORKS and ZAPPAR POWERED trademarks, the ZAPPAR BOLT device, all zapcodes and the overall “look and feel” of the Services (collectively, the “Zappar Marks”), including any registrations and applications for registration of the Zappar Marks, and their associated goodwill, throughout the world. You may not display, reproduce, or otherwise use any of the Zappar Marks, without first receiving written consent from us. All permitted use of any Zappar Marks by you will inure to the benefit of Zappar and you will not acquire any right, title or interest in or to any of the Zappar Marks. All other trademarks, straplines, graphics and logos used on or in connection with the Services are unregistered or registered trademarks or service marks of Zappar or our licensors.

 

 

19. Feedback

 

Users are free to submit comments, ideas, suggestions and recommendations to Zappar with respect to the Services (a “Submission”); however by making the Submission you agree that such Submission will not be treated as confidential, regardless of what you state in your accompanying message or otherwise. Submissions provided by Users may be used by Zappar to improve or enhance our products and services and, accordingly, in making the Submission the User grants to Zappar an unlimited, non-exclusive, royalty-free, fully paid up, perpetual, irrevocable, worldwide licence to use, copy, modify, translate, publish, display, perform, transmit, distribute, make, import, sell, offer to sell, lease, license or otherwise transfer, including the right to sub-license any of these rights to others, any and all intellectual property and other rights the User may have in the Submission. This means that Zappar will be free (but not obliged) to exploit and use any Submission it receives from a User in our business in such manner as we see fit and without having to provide the User with any form of attribution or financial compensation of any kind.

 

 

20. Third Party Services

 

As a convenience to Users, the Services may include links to other resources, on-line services or material (a “Third Party Service”) which are beyond our control. Zappar is not responsible for any content, functions, accuracy, legality, appropriateness or any other aspect of such Third Party Services. The inclusion of a link to a Third Party Service does not imply endorsement by Zappar or any association with its operators.

 

 

21. Advertising and sponsorship

 

Part of the Services may contain or display third party advertising, promotions and sponsorship. Advertisers, promoters and sponsors are responsible for ensuring that material and promotions submitted for inclusion within the Services complies with relevant laws and codes of practice. Zappar shall not be responsible to you for any error or inaccuracy in advertising or sponsorship material, or the conduct of any promotion.

 

Your communication or dealings with, or participation in promotions of, advertisers, promoters and sponsors found on or through the Services, including payment and delivery of related goods or services, and other terms, conditions, warranties or representations associated with such dealings are solely between you and the relevant third party and Zappar shall have no responsibility or liability of any kind in relation thereto. 


 

22. DISCLAIMERS

 

EXCEPT AS EXPRESSLY AND SPECIFICALLY STATED IN THESE TOU: (A) THE USER ASSUMES SOLE RESPONSIBILITY FOR RESULTS OBTAINED FROM THE USE OF THE SERVICES BY THE USER, AND FOR ANY CONCLUSIONS DRAWN FROM SUCH USE. ZAPPAR SHALL HAVE NO LIABILITY FOR ANY DAMAGE CAUSED BY ERRORS OR OMISSIONS IN ANY CONTENT, INFORMATION, INSTRUCTIONS OR OTHER MATERIALS PROVIDED TO ZAPPAR BY THE USER IN CONNECTION WITH THE SERVICES, OR ANY ACTIONS TAKEN BY ZAPPAR AT THE USER’S DIRECTION; (B) ALL WARRANTIES, REPRESENTATIONS, CONDITIONS AND ALL OTHER TERMS OF ANY KIND WHATSOEVER IMPLIED BY STATUTE OR COMMON LAW ARE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXCLUDED FROM THESE TOU INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT; AND (C) THE SERVICES ARE PROVIDED TO THE USER ON AN "AS IS", “AS AVAILABLE” BASIS. 

 

ZAPPAR ACCEPTS NO RESPONSIBILITY OR LIABILITY FOR ANY INABILITY TO ACCESS OR USE THE SERVICES OR ANY INABILITY FOR YOU TO PROVIDE ANY BUSINESS DEPENDENT ON THE SERVICES DUE TO TECHNICAL OR OTHER FAILURE OUTSIDE OUR CONTROL. ZAPPAR DOES NOT CONTROL HOW ENGAGEMENTS ARE GENERATED WITH YOUR CONTENT TRIGGERS. WE ARE NOT RESPONSIBLE FOR FRAUDULENT ACTIVITY ON YOUR CONTENT TRIGGERS, OR OTHER POTENTIALLY INVAILD ACTIVITY THAT MAY AFFECT YOUR BUSINESS ACTIVITIES.

 

ZAPPAR SHALL NOT BE LIABLE FOR NON-CONFORMANCE OR NON-PERFORMANCE OF THE SERVICES WHICH IS CAUSED BY YOUR USE OF THE SERVICES IN A MANNER FOR WHICH THEY ARE NOT INTENDED, OR CONTRARY TO ZAPPAR'S INSTRUCTIONS, OR FOR MODIFICATION OR ALTERATION OF THE SERVICES BY ANY PARTY OTHER THAN ZAPPAR OR ZAPPAR'S DULY AUTHORISED CONTRACTORS OR AGENTS.

 

ZAPPAR DOES NOT HAVE ANY OBLIGATION TO VERIFY THE IDENTITY OF THE PERSONS USING THE SERVICES, NOR DO WE HAVE ANY OBLIGATION TO MONITOR THE USE OF THE SERVICES BY OTHER USERS; THEREFORE WE DISCLAIM ALL LIABILITY FOR IDENTITY THEFT OR ANY OTHER MISUSE OF YOUR IDENTITY, INFORMATION OR USER CONTENT EXCEPT FOR ANY STATUTORY LIABILITY THAT WE MAY HAVE UNDER THE UK DATA PROTECTION ACT 2018.

 

IN THE EVENT OF ANY LOSS OR DAMAGE TO DATA COMPRISED IN ANY USER CONTENT (“USER DATA”), THE USER'S SOLE AND EXCLUSIVE REMEDY SHALL BE FOR ZAPPAR TO USE REASONABLE COMMERCIAL ENDEAVOURS TO RESTORE THE LOST OR DAMAGED USER DATA FROM THE LATEST BACK-UP OF SUCH USER DATA MAINTAINED BY ZAPPAR (IF ANY). ZAPPAR SHALL NOT BE RESPONSIBLE FOR ANY LOSS, DESTRUCTION, ALTERATION OR DISCLOSURE OF USER DATA CAUSED BY ANY THIRD PARTY. ZAPWORKS SHOULD NOT BE USED AS A BACK-UP SERVICE FOR YOUR FILES AND YOU MUST SECURELY BACK-UP YOUR FILES BEFORE UPLOADING THEM TO THE SERVICES.

 

THE SERVICES AND CONTENT TRIGGERS PROVIDED FOR USE BY USERS MAY CONTAIN TECHNOLOGY THAT IS NOT FAULT TOLERANT AND IS NOT INTENDED FOR USE IN HAZARDOUS ENVIRONMENTS OR IN ENVIRONMENTS REQUIRING FAIL-SAFE PERFORMANCE (SUCH AS IN THE DESIGN, CONSTRUCTION, OPERATION OR MAINTENANCE OF NUCLEAR FACILITIES; AIRCRAFT NAVIGATION, COMMUNICATION OR FLIGHT CONTROL; LIFE SUPPORT MACHINES; WEAPON SYSTEMS; SECURITY SYSTEMS; HEALTH CARE OR PHARMACEUTICAL PRODUCTS OR SERVICES; OR ANY OTHER ENVIRONMENTS OR APPLICATIONS IN WHICH THE FAILURE OF THE SERVICES OR CONTENT TRIGGERS COULD LEAD TO SERIOUS INJURY OR DEATH, ENVIRONMENTAL DAMAGE OR FINANCIAL LOSS. THE USER RELEASES ZAPPAR FROM ANY AND ALL LIABILITY FOR USE OF THE SERVICES AND CONTENT TRIGGERS IN ANY OF THE ACTIVITIES OR ENVIRONMENTS REFERRED TO IN THIS SECTION AND SHALL INDEMNIFY AND HOLD HARMLESS ZAPPAR TOGETHER WITH ITS EMPLOYEES, DIRECTORS AND SHAREHOLDERS FROM ANY CLAIM ARISING OUT OF THE USER’S USE OF THE SERVICES AND CONTENT TRIGGERS IN ALL OF THOSE ACTIVITIES AND ENVIRONMENTS.

 

THE ABOVE DISCLAIMERS DO NOT EXCLUDE OR LIMIT ANY LIABILITY OF ZAPPAR IN THE CIRCUMSTANCES REFERRED TO IN SECTION 23.2 BELOW.

 

 

23. EXCLUSION AND LIMITATION OF LIABILITY 

 

23.1. THE ATTENTION OF USERS IS PARTICULARLY DRAWN TO THE PROVISIONS OF THIS SECTION 23 WHICH SET OUT THE ENTIRE LIABILITY OF ZAPPAR (INCLUDING ANY LIABILITY FOR THE ACTS OR OMISSIONS OF ITS DIRECTORS, EMPLOYEES, AGENTS AND SUB-CONTRACTORS) TO THE USER IN RESPECT OF: (A) ANY BREACH OF THE USER AGREEMENT OR THESE TERMS OF USE; (B) ANY USE MADE BY THE USER OF THE SERVICES OR ANY ASPECT OF THEM; AND (C) ANY REPRESENTATION, STATEMENT OR TORTIOUS ACT OR OMISSION (INCLUDING NEGLIGENCE) ARISING UNDER OR IN CONNECTION WITH THE USER AGREEMENT, THESE TERMS OF USE OR THE SERVICES.

 

23.2 NOTHING IN THESE TOU EXCLUDES ZAPPAR’S LIABILITY FOR THE FOLLOWING MATTERS: (A) DEATH OR PERSONAL INJURY ARISING FROM OUR NEGLIGENCE; (B) FRAUD OR FRAUDULENT MISREPRESENTATION; OR (C) ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING (WHERE APPLICABLE) YOUR STATUTORY RIGHTS AS A CONSUMER. 

 

23.3 SUBJECT TO SECTION 23.2, ZAPPAR SHALL NOT BE LIABLE TO THE USER WHETHER IN TORT (INCLUDING FOR NEGLIGENCE OR BREACH OF STATUTORY DUTY), CONTRACT, MISREPRESENTATION, RESTITUTION OR OTHERWISE FOR ANY OF THE FOLLOWING: (A) ANY LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF OPPORTUNITY, OR LOSS OF ANTICIPATED SAVINGS; (B) DEPLETION OF GOODWILL OR INJURY TO REPUTATION; (C) LOSS OR CORRUPTION OF DATA OR INFORMATION; (D) LOSSES SUFFERED BY THIRD PARTIES; (E) ANY SPECIAL, INDIRECT OR CONSEQUENTIAL LOSS, COSTS, DAMAGES, CHARGES OR EXPENSES (INCLUDING EXEMPLARY, MULTIPLE OR PUNITIVE DAMAGES OF ANY KIND); HOWSOEVER ARISING UNDER OR IN CONNECTION WITH THE USER AGREEMENT AND/OR THE SERVICES AND REGARDLESS OF WHETHER OR NOT SUCH LOSSES WERE FORESEEABLE OR IN THE CONTEMPLATION OF THE PARTIES AT THE START OF THE USER AGREEMENT OR ZAPPAR WAS ADVISED OF THE POSSIBILITY OF THE USER SUFFERING THE SAME.

 

23.4 SUBJECT TO SECTION 23.2, ZAPPAR'S TOTAL AGGREGATE LIABILITY TO THE USER IN CONTRACT, TORT (INCLUDING NEGLIGENCE OR BREACH OF STATUTORY DUTY), MISREPRESENTATION, RESTITUTION OR OTHERWISE ARISING UNDER OR IN CONNECTION WITH THE USER AGREEMENT SHALL BE LIMITED TO WHICHEVER IS THE GREATER OF (1) THE TOTAL FEES ACTUALLY PAID BY THE USER FOR USE OF THE SERVICES DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM AROSE AND (2) THE SUM OF £100 GBP. THE LIABILITY LIMIT IN THIS SECTION SHALL INCLUDE ALL CLAIMS FOR INTEREST WHETHER STATUTORY OR OTHERWISE.

 

 

24. International use

 

Although the Services may be accessible worldwide, Zappar makes no promise that the Services are appropriate or available for use in locations outside the United Kingdom, and accessing the Services from locations where its contents are illegal or unlawful is prohibited. If you choose to access and use the Services from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws. Any offer for any product, service and/or information made in connection with the Services is void where prohibited.

 

 

25. General provisions

 

Amendments. Except as expressly provided otherwise herein, the User Agreement may only be amended or varied by a written document that has been signed by or on behalf of the Account Holder and an authorised representative of Zappar. 

 

Assignment. The User Agreement is personal to the parties. The Account Holder may not assign, transfer, sub-contract, or in any other manner make over to any third party the benefit and/or burden of the User Agreement without the prior written consent of Zappar. We may assign all or any of our rights under the User Agreement to another legal entity or business where we reasonably believe your rights will not be adversely affected.

 

Entire Agreement. You agree that the User Agreement, these TOU and the other documents referred to in it constitute the entire agreement between you and Zappar regarding the Services and their use, and supersede all prior agreements, understandings, communications and proposals (whether oral, written or electronic) with respect to the subject matter of the User Agreement. Each of the parties acknowledges and agrees that in entering into the User Agreement it does not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party hereto or not) relating to the subject matter of the User Agreement, other than as expressly set out in these TOU, or, in the case of Personal Users, incorporated by the Consumer Rights Act 2015. This provision does not exclude liability for fraud or fraudulent misrepresentation.

 

Force Majeure. Zappar shall not be responsible for any breach of the User Agreement caused by circumstances beyond our reasonable control, including any Act of God, terrorism, failures or delays in transportation or communications, failure of your internet or mobile connectivity, failure of the world wide web, denial-of-service attacks, strikes, labour disturbances or slowdowns, or any act or failure by a User or their employees, agents, or contractors.

 

No Equitable Relief. In no event shall you seek or be entitled to rescission, injunctive or other equitable relief, or to enjoin or restrain the operation of the Services, the exploitation of any advertising or other materials issued in connection therewith, or exploitation of the Services or any content or other material used or displayed through the Services.

 

No Waiver. If you breach the User Agreement and Zappar chooses to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the User Agreement.

 

Relationship between us. No agency, partnership, joint venture, or employment relationship is created as a result of the User Agreement. Neither party has any authority to act in the name or on behalf of or otherwise to bind the other in any respect (including the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).

 

Severability. If any provision of the User Agreement is held invalid or unenforceable, all remaining provisions shall nevertheless remain valid and enforceable, to the extent they can be given effect without the invalid portions.

 

Third party rights. The User Agreement does not confer any rights on any person or party other than Zappar, its indemnified parties and the Account Holder and, where applicable, their successors and permitted assigns.

 

 

26. Notices

 

Any notice Zappar is required or permitted to give under these TOU may either be sent to you by email or posted on the ZapWorks Website. You may send notices to us by email or by post using our addresses listed in Section 28: “Our Contact Details”. An email will be deemed received on the date of successful transmission and any notice sent to us by post will be deemed received when we actually received it at our offices.

 

 

27. Applicable law and jurisdiction

 

Notwithstanding any conflict of laws principles, these TOU, the User Agreement and all other aspects of the relationship between you and Zappar (including any non-contractual disputes or claims) shall be governed by and construed in all respects with English law regardless of your country of origin. We will try to resolve any disagreements or claims arising out of or related to these TOU, the User Agreement or the Services (a “Dispute”) quickly and efficiently. If you are not happy with the way we deal with any Dispute (including any non-contractual dispute or claim) and you want to take legal action or court proceedings in respect of the Dispute, you must do so exclusively within England and Wales. Notwithstanding this section, you agree that Zappar shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal action) in any jurisdiction where you reside or have assets.

 

NO CLASS ACTIONS. Users may only resolve disputes with Zappar on an individual basis and will not bring a claim in a class, consolidated or representative action. Class arbitrations, class actions, private attorney general actions and consolidation with other arbitrations are not allowed. 

 

 

28. Our contact details

 

The Services are owned and operated by Zappar Limited a company registered in Scotland with company number SC394617. The Company’s registered office is at The Cairn, Auchterarder, Perthshire PH3 1NR, United Kingdom. The Company is VAT registered in the United Kingdom and our VAT registration number is GB 108 3635 25.

 

If you have any queries or complaints concerning the Services we can be contacted at the following addresses: 

Postal address: Zappar, Barley Mow Centre, 10 Barley Mow Passage, London, W4 4PH, United Kingdom.

Email address: contact@zappar.com

 

 

29. Violations

 

If you wish to report any violation of these TOU please send an email to legal@zappar.com. If you have a complaint about User Content please see our policy at: https://zap.works/unlawful-content-policy/ for information on how to proceed.