How to Create Branching Scenarios for Immersive 3D Soft Skills Training
In this step-by-step tutorial, Francesca Ellis, Technical Account Manager at Zappar, shows how to build a complete branching scenario training module for soft skills using Mattercraft, without writing code.
You’ll follow the full process of creating a scenario-based learning experience where learners respond to a challenging customer interaction, receive immediate feedback, and progress through multiple decision paths. The tutorial covers how to structure reusable scenes, manage branching logic with states and behaviours, and publish the final experience as a shareable WebAR link, QR code, or SCORM package for LMS delivery.
What You’ll Learn
In this session, you’ll learn how to:
- Design branching scenarios for soft skills training, including customer service, emotional intelligence, and decision-making
- Build scenario-based learning flows using Mattercraft’s no-code components, states, and behaviours
- Create reusable UI and feedback screens to keep branching logic clean and scalable
- Provide real-time learner feedback based on response choices, without scripting
- Use templates and world tracking to place interactive roleplay scenarios into a web-based AR experience
- Test, iterate, and publish your training module via QR code, web link, or SCORM for LMS integration
Whether you’re an L&D professional, instructional designer, or training team looking to move beyond static eLearning, this tutorial gives you a practical foundation for building interactive, decision-based training experiences that are engaging, measurable, and easy to deploy.
Speakers
Fran is a Senior Technical Account Manager at Zappar, working closely with some of our biggest enterprise clients to troubleshoot, problem-solve, and bring end-to-end XR campaigns to life. She leads workshops, delivers training, and runs ZapChat, our monthly live learning session, making sure partners have the tools and know-how to create their best immersive work.